Responsible to: Branch Manager

Position Summary

Sub-branch manager shall perform general management functions to ensure that operations of the sub-branch is carried out smoothly and properly in compliance with policies, procedures, rules, and directions…, meeting objectives laid down by the company and yielding a great deal of excellent performance. He/she shall keep developing himself/herself to ensure his/her skills and knowledge suit the changes in the market and in customer’s view and the development of the company.

Duties and Responsibilities

The sub-branch manager shall perform and take the following duties and responsibilities:

1. Sales and Marketing

Works with branch manager and regional manager to develop and lead the sub-branch team to implementing sales and marketing strategies. Or if the sales and marketing strategies are laid down by Head Office, he/she shall cascade down to subordinates and lead them to full implementation to ensure high achievement.

The manager is expected to work closely with his/her supervisors and subordinates to pinpoint potential and existing markets to make market surveys and other studies for market expansion and other purposes to better understand about the markets and effectiveness of the company’s operations, competition, and so on. When CSR activity is undertaken, he/she is required to partake actively in identifying the need, proposing and implementing such activity.

The sub-branch manager shall take lead and monitor the implementation of Marketing-related policies, procedures, directives, etc., to achieve effectiveness and efficiency towards increasing competitive advantages for the company in the markets of his/her operational area.

2. Credit and Operations Management

Works with branch managers and regional manager to create and implement annual target plan and action plans to achieve expected productivity and quality and to improve customer experience as per the development of the industry. In addition to developing plans for his/her sub-branch, he/she is also expected to help subordinates developing their action plans.

The manager as per assignment or prescribed responsibility to lead sub-branch management team members to solving credit-related and operations-related issues and problems in the territory. He/she shall oversee the general operations management (such eliminating wastes in all forms, cash management, …) of service counter and improve the quality of their job as required.

He/she shall take lead and monitor the implementation of Credit and Operations policies, procedures, directives, etc., to achieve effectiveness and efficiency towards eliminating all kinds of operational misconducts and wrong doings.

3. Human Resources Management

Works with branch manager and regional manager to develop staffing and human capacity development plans for the need for human capital as per the market expansion plan and to satisfy the future need for human resources to support the growth of the company’s business activity within the region. He/she shall lead the implementation of the plan by working closely with his/her supervisors and Human Resources department in recruitments, trainings, employee’s annual performance appraisals and so on.

He/she shall identify human resources issues and put in the solutions as per the authority assigned or work with branch manager and regional manager to find effective solutions.

The sub-branch manager shall take lead and monitor the implementation of HR policy, procedures, directives, etc., to achieve effectiveness and efficiency towards eliminating all kinds of HR-related misconducts and mismanagement and promoting encouraging working environment.

4. Financial Management

Works with the branch manager and regional manager to develop financial plans to effectively manage operational and financial costs. He/she shall oversee general management of accounting transaction processing and reporting in his/her sub-branch.

The sub-branch manager shall take lead and monitor the implementation of Finance policy, procedures, directives, etc., to achieve effectiveness and efficiency in accounting towards earning reliability and transparency in the company’s financial management and reports for all stakeholders.

5. Administrative Management

Works with the branch manager and regional manager to create plans to ensure sufficient assets are available for the needs in operations. The sub-branch manager shall take lead and monitor the implementation of Administrative policy, procedures, directives, etc., to achieve effectiveness and efficiency in:

• Controlling the use of company’s fixed and other assets;
• Procurements, logistics, recording, labeling, maintaining and repairing assets;
• Ensuring security and safety of the company’s premises and assets;
• Supplying utilities etc.

Besides the routine jobs, the manager shall take on another casual role of administrative staff in searching for office buildings to supply the existing sub-branch in the case of office relocation.

6. IT Management

The sub-branch manager shall work closely the branch manager and IT team to identify the needs for IT infrastructure for his/her sub-branch. He/she shall also monitor the use, control, and maintenance of IT systems and equipment to ensure effectiveness and security in the company’s database and operations.

7. Relationship Management

In developing rapports, the sub-branch manager shall represent the company in building and maintaining relationships with local authorities, customers, regulator, employees, and other stakeholders. Not only him or her who shall do it, he/she shall lead his/her team members to do the same.

8. Meeting

Meeting is one of the important managerial tools which brings about continuous improvement for the whole team since most matters are formally addressed in meetings. The sub-branch manager shall ensure that meetings happen frequently to bring people together:

• To regularly review the progress and to share information in a roundtable way in order to create an effective form of communication in his/her team;
• To find solutions to specific problems;
• To acquaint all the staff members with bigger pictures;
• To regularly monitor and review progress of past efforts, plan ongoing activities, and give and receive feedback to improve quality of work and develop recommendations for supervisors;
• To instruct the branch staff some new subjects, directives, equipment, technology, or program, problem solving and management techniques, etc.

He/she shall also be required to participate in meetings with middle and senior management regularly or occasionally as required.

9. Reporting

As in the managerial position, the sub-branch manager shall make various types of report available to himself/herself as well as his/her supervisors as following:

• Briefings – which is required to provide with any problems or issues regarding such operational materials as policies, procedures, etc., and questions or concerns raised by branch staff;
• Results of Investigation – which shall be provided with the information about market research, customer satisfaction survey, customer and staff complaints or feedbacks, office location searching, and so on;
• Updates – which shall be required to include summarized information on some regular basis (weekly, monthly, or whatever) in terms of any activity or results (such as productivity reports and financial reports);
• Proposals – which include various types of proposals such as CSR activity and budgets, new office location, staff promotions, and so on.

10. Self-Development

To cope with the development of the company and changes in the market or customers’ views, and as well as of the whole industry, the sub-branch manager shall upgrade his/her knowledge and skills continuously by doing self-study or attending outside classrooms with relevant subjects through self-capacity analysis or after identifying the training need with his/her supervisors.

11. Others

He/she shall be required to perform other tasks for his/her supervisors and the company as per the requirements of the company’s operations.

Qualifications:

• Bachelor degree in business administration or any related field
• Minimum 3 years of working experience in related field.
• Must have driving license.
• Problem solving skill and negotiation skill.
• Ability to communicate effectively at all levels within an organization.
• Computer literate.
• Good at English language.