Report to : Department  Head/ Deputy Head

Position Summary

The digital  payment  control unit  manager  shall  specifically perform digital  third-party payment  related  duties. regularly supporting  the  branches and  ensuring branch   operational activities  run  smoothly and  efficiently. Provides  training, technical  support to branches and directly report to Digital  Payment  Control  Unit  Manager. He/she  must  adhere  to the policies, procedures, and other  operational materials in performing his/her  duties. He/she  shall  keep  developing himself/herself to  ensure  ability,  skills  and  knowledge suit  the  changes  in  the market and in customer’s view and the development of the company.

DUTIES AND RESPONSIBILITIES

• Perform daily reconciliations of the accounts, payment provider reconciliations and follow  up on any discrepancies.
• Track inbound transactions from reports or web portal  to core banking  system.
• Settlement reconciliations, monitor payment provider settlements and bank settlements.
• Manage multiple analytical  tasks and projects simultaneously.
• Researches, analyze designs  and documents requirements for digital  payment  channels  solution and enhancements to existing  products and services.
• Lead and participate UAT stage and other related  stages  before  launching officially digital  payment partners in accordance with SPN’s system workflow.
• Identifies and recommends business opportunities to drive growth in digital payment transactions.
• Prepares daily, weekly,  monthly, and quarterly reports on the status  of digital  payment transactions; submits to the Head of Operations/Deputy Head of Operations.
• Involvement in providing training to branches’ users  for related  third-party digital  apps knowledge.
• Provide sufficient technical  supports on system  and digital  payment  application knowledge to branches  on site, online and offline.
• Supports to branches for transaction correction of user errors  and system  errors  related  with digital  payments.
• Coordinate with  all units  under  the Operations Department and other  departments to achieve the departmental goals.
• Strongly communicate and cooperate with SPN’s Digital payment  partners.
• Offer appropriate supports and clear instruction on implementing operations procedures, guideline to counter staff.
• Supports the branches for using  Core Banking  System  through understanding and ability.
• Take on mission to assist branch operations when necessary  and to organize  operations workflow at newly established branches  and existing  branches  as required.
• Perform other tasks as required by managers.
• Assist Head and Deputy  head of department in the development and administration of policies and procedures related  to digital  payment.
• Participate in any development and implementation of new project including parameterization, product maintenance, accounting entries  mapping, operational reports developing and other.
• Monitoring the process of daily transactions to ensure  that all digital  payment  transactions are properly reconciled on time and accurately  especially  the balance of physical  cash and cash recorded.
• Involvement on any possible  improvement or development on operational process, workflow, policies  and procedures that could  bring  more  operational excellence  and efficiency on digital payment.

Branch Operations Support

• Provide sufficient technical  support on system  practice  on site, online  and off-line.
• Offer appropriate supports and clear instruction on implementing operations procedures, guideline to counter staff.
• Supports the branches by providing constructive idea and solutions to service’s problem and issue.
• Supports the branches for using  Core Banking  system  through understanding and ability.
• Take on mission to help branch operations when necessary  and to organize  operations workflow at newly established branches  and existing  branches  as required.
• Ensure the smoothness in daily close of branch operations.

Follow-Up Support

• Monitor development activities and ensure  optimal  standard  of all services  to customer.
• Follow-up to branches according to Back Office Unit inspection report.
• Participate in refreshment training  for existing  branches  if needed.
• Indirectly manages and supervises operations units of all branches, whereby Accountants, Assistant Accountants,  Cashiers,  Tellers  and  customer service   staff  at  the  branches   are  considered  as branches’ operation staff that recruitment, appointment  and training are exercised the discretion by Operation  Department incorporation with Human  Resource  Department.

Service and Product Development

• Participate in new product research  as needed.
• Take Part in new product or service development and system  testing  and implementation.
• Analyze on product development.
• Assist  unit Manager  to develop  forms and their guidelines.

Capacity Development

• Understand to all operational control to ensure the security of branch supporting.
• Participate in providing training needs for service counter team.
• Constantly improve skills and knowledge to cope with company’s expansion.

Reporting and Others

• Maintaining branch incident report related to operations transactions and issues.
• Perform other tasks as assigned.

QUALIFICATIONS AND REQUIREMENTS:

(1) Education

• At least University degree  in accounting, finance,  banking,  or business administration in related field

(2) Language

• Proficient in Myanmar Language
• Fluency in English both verbal and written (writing, speaking, and listening)

(3) Practical Experiences and Skills

• At least two-year experiences in financial or banking in industry
• Excellent  knowledge of Microsoft office  applications with advanced knowledge of MS Excel
• Strong  analytical  skills  with  the ability  to collect,  organize  and analyze significant amounts of information with attention to detail and accuracy.
• Good knowledge of any financial  or banking  computerized systems
• Good at teamwork and interpersonal skill
• Be capable of solving  problems
• Be well-organized and a good starter

(4) Emotional and Physical Demands

• Good emotional quotient
• Be self-motivated
• Good willpower
• Be healthy and strong
• Be well-dressed or well-groomed