Report to: Front-office Unit Manager

Position Summary

Performing his/her tasks and duties within the scope described herein closely with front-office unit officers and is directed by a front-office unit manager. The assistant plays basic roles in implementing procedures, guidelines, circulars, and providing technical supports to branches.

DUTIES AND RESPONSIBILITIES

Branch Operations Support

• Provide sufficient technical support on system practice on-site and online.
• Offer appropriate supports and clear instruction on implementing operations procedures, guidelines to service counter staff.
• Take on missions to help branch operations when necessary and to organize operations workflow at newly established branches and existing branches as required.
• Provide solutions to service’s problems and issues.
• Ensure the smoothness in daily close of branch operations.

Service and Product Development

• Participate in new product research as needed.
• Take part in new product or service development and system testing and implementation.

Capacity Development

• Constantly improve skills and knowledge to cope with the company’s expansion.
• Help the unit manager to identify training needs for service counter team.

Reporting and Others

• Report verbally or in writing to the unit manager about incidents or issues.
• Perform other tasks as required by managers

 

QUALIFICATIONS AND REQUIREMENTS:

Education

• At least Bachelor’s degree in accounting, finance, banking, or business administration
• Other Bachelor’s degree with diplomas or certificates in the related fields.

 Language

• Proficient in Myanmar Language
• Being able to communicate in English is preferable.

Practical Experiences and Skills

• Experiences in financial or banking in industry
• Experiences in any multi-branch company
• Good skill in Microsoft Word, Excel, and PowerPoint
• Knowledge of any financial or banking computerized systems
• Good at teamwork and interpersonal skill
• Good problem-solving skill
• Be well-organized and a good starter

 Emotional and Physical Demands

• Good emotional quotient
• Be self-motivated
• Good willpower
• Be healthy and strong
• Be well-dressed or well-groomed