The loan officer shall perform and take the following duties and responsibilities:

1. Duties/Tasks

▪    Implements the sales and marketing strategies laid down  by supervisors and the company;

▪    Builds  and  maintain   good  rapports with  local  authority to  ease  business flows   and  with  potential customers and clients to get new clients,  to retain  and to gain repeat  business with  the existing  ones and as well as future  referrals they mayprovide  so as to hit the targets;

▪    Develops  familiarity with the company’s loan products or other  services  and with  the neighborhoods of the localities assigned  so as to firmly control and increase  sales;

▪    Explains to customers different types of loan products and credit  options that are available, as well as the terms  of those services;

▪    Meets with applicants to obtain financial and non-financial information for loan applications and answers questions about theprocess;

▪    Obtains  and compiles copies  of loan applicants’ credit  histories, financial  supporting documents, and other  financial information;

▪    Writes and analyzes applicants’ financial  status,  credit,  and property evaluations to determine feasibility of granting loans anddefines  payment  schedules;

▪     Submits  applications  to    credit    analysts    (Loan    Approval     Committee)   for    verification   and recommendation;

▪   Writes and reviews  loan agreements to ensure that they are complete and accurate  according to policy;

▪    Performs credit  review  and updates  credit  and loan files;

▪    Stays abreast  of new types  of loans and other  financial  services  and products in order  to better  meet customers’ needs;

▪   Handles customer complaints and takes appropriate action  to resolve  them;

▪   Works  with  clients  to identify their  financial  goals and to find ways of reaching  those  goals;

▪   Confers  with  underwriters to aid in resolving application problems;

▪    Negotiates payment  arrangements with  customers who have delinquent loans.

▪    Takes actions  against  customers whose  accounts are delinquent, and forward irreconcilable accounts for further action.

▪    Arranges  for  liquidation of delinquent properties for  collection of debts  and proceeds any court  case as required;

▪     Markets the company’s  products to individuals and firms, promoting the company’s  services  that may meet customers’ needs;

▪   Analyzes potential loan markets  and develops  referral networks in order  to locate prospects for loans;

▪    Reports  to supervisor and others  (as required) on his work  progress, achievements, or issues  and so on.

2. Job Activities

▪    Organizing, planning, and prioritizing work: Developing specific  goals and plans to prioritize, organize, and accomplish his/her  work.

▪    Selling  or  Influencing   others:  Convincing  others   to  buy  the  company’s  products/services  or  to otherwise changetheir  minds  or actions  to build  up a new prospect lead.

▪    Performing for or working directly with the public: Performing for people  or dealing  directly with  the public.  This includes  serving  customers anywhere within  the branch’s operational areas and anytime during  working hours  and receiving clients  or guests  in the office  and/or  outside.

▪    Getting  information:   Observing, receiving,  and  otherwise  obtaining information  from   all  relevant sources that ensure accuracy  and veracity.

▪    Analyzing data or information:  Identifying the underlying principles, reasons,  or facts  of information by breaking  down information or data into separate  parts so as to easily analyze.

▪    Processing information:  Compiling, coding,  categorizing, calculating, tabulating, auditing, or verifying information or  datareceived  from  the  pertinent sources so  as to  make  it easier  for  supervisors to analyze and make decisions.

▪    Judging the qualities  of things,  services, or people:  Assessing the value,  importance, or  quality  of things  or people inthe process of credit  control starting from  the first  contact  to the end of loan cycle.

▪    Evaluating  Information  to  determine   compliance  with  standards:  Using  relevant   information and individual judgmentto determine whether events  or processes comply with  policy,  procedure, laws, regulations, or standards.

▪    Communicating with supervisors and peers: Providing information to supervisors and co-workers by telephone, in writtenform, e-mail,  or in person.

▪    Communicating with persons outside the company: communicating with people outside  the company, representing the company to  customers, the  public,  government, and  other  external  sources. The information can be exchanged  in person, in writing, or by telephone or e-mail.

▪    Establishing  and maintaining  interpersonal  relationships:  Developing constructive and cooperative working relationshipswith others,  especially  customers, local authority, and colleagues and maintaining them  over time.

▪    Making  decisions and solving problems:  Analyzing  information and evaluating  results  to choose  the best solution andsolve problems.

▪    Interacting   with  Computers:  Using   computers  and  computer  systems  (including  hardware  and software) to enter  data,process information, and to communicate with  others.

▪     Documenting/Recording Information:   Entering,    transcribing,  recording,  storing,  or   maintaining information  in  written or  electronic form,  especially   information  about  loan  customers  and  their accounts.

▪    Performing Administrative Activities: Performing day-to-day administrative tasks such as maintaining information files (asrequired) and processing paperwork.

▪     Interpreting the meaning of information for others: Translating or explaining what information means and how it can be usedfor all parties  involved in the lending.

▪    Updating and using relevant knowledge:  Keeping  up-to-date technically and applying  new knowledge to his/her  job (asmentioned in 3. Self-Development).

▪    Monitoring   processes,  materials,  or  surroundings:   Monitoring  and  reviewing  information  from materials, events,  or  te  environment, to  detect  or  assess  problems of  each  loan  customer or  the whole  locality.

▪    Identifying   objectives,  actions,  and  events:  Identifying  information  by  categorizing,  estimating, recognizing differences orsimilarities, and detecting changes  in circumstances or events so as to take remedial  actions  in time  to prevent  or reduce risks  of the customers/loan accounts under  custody.

3. Self Development

Loan officer must  continuously develop  his/her  ability,  skills,  and knowledge:

1. a. Ability Development

▪    Oral Comprehension:  when  this ability  is developed, the loan officer shall have an ability  to listen to and understandinformation and ideas presented through spoken  words  and sentences.

▪    Oral Expression: when this ability is developed, the loan officer shall have an ability to communicate information and ideasin speaking  so others  can well understand.

▪    Speech Clarity: when this ability is developed, the loan officer shall have an ability to speak clearly so others  can wellunderstand.

▪    Written Comprehension: when this ability is developed, the loan officer shall have an ability to read and understandinformation and ideas presented in writing.

▪    Inductive Reasoning: when this ability is developed, the loan officer shall have an ability to combine pieces  of informationto form  general  rules  or conclusions (includes finding a relationship among seemingly unrelated events).

▪    Problem Sensitivity: when this ability is developed, the loan officer shall have an ability to tell when something is wrong  oris likely to go wrong.

▪    Speech Recognition: when this ability is developed, the loan officer shall have an ability to identify and understand thespeech  of another  person.

▪    Near Vision: when  this  ability  is developed, the loan officer shall have an ability  to see details  at close range (within afew feet of the observer).

▪    Deductive Reasoning: when this ability  is developed, the loan officer shall have an ability  to apply general  rules tospecific  problems to produce answers  that make sense.

▪    Written  Expression:  when  this  ability   is  developed,  the  loan  officer  shall  have  an  ability   to communicate information andideas in writing so others  will understand.

▪    Information Ordering: when this ability is developed, the loan officer shall have an ability to arrange things  or  actions  ina certain  order  or  pattern  according to  a specific  rule  or  set  of  rules  (e.g., patterns of numbers, letters,  words,pictures, mathematical operations).

1. b. Skill Development

▪    Active Listening:  when  this  skill  is developed, the  loan  officer shall  have  an ability  to  give  full attention to whatother  people are saying, taking time to understand the points  being made, asking questions as appropriate, and notinterrupting at inappropriate times.

▪    Time Management: when  this  skill  is developed, the loan officer shall have an ability  to manage his/her  own time andthe time of others.

▪    Reading  Comprehension:  when  this  skill  is  developed, the  loan  officer shall  have  an  ability  to understand writtensentences and paragraphs in work  related  documents.

▪    Persuasion:  when  this skill  is developed, the loan officer shall have an ability  to persuade  others to change their  minds  or behavior.

▪    Speaking:  when  this  skill  is developed, the  loan  officer shall  have an ability  to  talk  to others  to convey  informationeffectively.

▪    Social Perceptiveness: when  this  skill  is developed, the  loan  officer shall  have  an ability  to  be aware of others’reactions and understand why they react as they do.

▪    Coordination: when this skill is developed, the loan officer shall have an ability  to adjust  actions  in relation  to others’actions.

▪    Service Orientation:  when  this  skill  is developed, the loan officer shall have an ability  to actively look for ways to helppeople,  especially  customers.

▪    Complex Problem  Solving:  when  this  skill  is developed, the  loan  officer shall  have an ability  to identify complexproblems and  review  related  information to  develop  and  evaluate  options and implement solutions.

▪    Active Learning:  when  this  skill  is developed, the loan officer shall have an ability  to understand the  implications of  new  information for  both  current and  future  problem-solving and  decision- making.

▪    Judgment and Decision Making:  when this skill is developed, the loan officer shall have an ability to consider the relative costs and benefits of potential actions  to choose  the most  appropriate one.

▪     Monitoring: when this skill is developed, the loan officer shall have an ability to monitor/assessing performance ofthemselves to make improvements or take corrective action.

▪    Learning Strategies: when this skill is developed, the loan officer shall have an ability to select and usetraining/instructional methods and procedures appropriate for  the situation when  learning  or teaching  new things.

▪    Critical Thinking: when this skill is developed, the loan officer shall have an ability to use logic and reasons   to  identify the   strengths  and  weaknesses  of   alternative solutions, conclusions or approaches to problems.

▪     Negotiation: when  this  skill  is  developed, the  loan  officer shall  have  an ability  to  bring  others together and try toreconcile differences, especially  the customers or groups of customers.

▪    Instructing:  when  this skill is developed, the loan officer shall have an ability  to teach others  how to do something.

▪    Writing:  when  this  skill  is  developed,  the  loan  officer shall  have  the  ability  to  communicate effectively  in  writing  as  appropriate  for  the  needs  of  the  meetings  with   customers  or  local authorities.

c. Knowledge Sharpening

▪    Sales and Marketing: the loan officer shall make a continuous effort  to gain and update knowledge of principles andmethods for showing, promoting, and selling  products or services. This includes marketing  strategy  and  tactics,   product demonstration,  sales  techniques,  and  sales  control systems.

▪    Customer and Personal Service: the loan officer shall make a continuous effort  to gain and update knowledge of principlesand processes for providing customer and personal  services. This includes customer needs  assessment, meeting  quality  standards for  services, and evaluation  of customer satisfaction.

▪    Economics and Accounting: the  loan  officer shall  make  a continuous effort  to  gain  and update knowledge  of economic  and  accounting  principles  and  practices,  the  microfinance  markets, banking  and the analysis  and reportingof financial  data.

▪    English Language:  the loan officer shall make a continuous effort  to gain and upgrade  knowledge of the structure andcontent of the English language  including the meaning  and spelling  of words, rules  of composition, and grammar so thathe/she  shall be more  capable  of communicating with supervisors.

▪     Mathematics: the loan officer shall make a continuous effort  to gain and update knowledge of this field so as to makethem  easier to do calculation in processing customer information.

4. Other

The loan officer must  follow  not  only  the credit-related operational materials but  also other  materials of other  departments,directives, principles, and internal  rules in performing his tasks or behaving  as one of the company’s  employees.

He/she shall be required to perform other  tasks for his/her  supervisors and the company as per the requirements of the company’s  operations.