Website SATHAPANA Limited Myanmar
Report to: (Deputy) Chief Loan Officer
The loan officer shall specifically perform credit-related duties such as selling loan products and performing credit control over loans with Individual Lending as well as Group Lending methodology. He/she must adhere to the policies, procedures, and other operational materials in performing his/her duties. He/she shall keep developing himself/herself to ensure ability, skills and knowledge suit the changes in the market and in customer’s view and the development of the company.
The loan officer shall perform and take the following duties and responsibilities:
▪ Implements the sales and marketing strategies laid down by supervisors and the company;
▪ Builds and maintain good rapports with local authority to ease business flows and with potential customers and clients to get new clients, to retain and to gain repeat business with the existing ones and as well as future referrals they mayprovide so as to hit the targets;
▪ Develops familiarity with the company’s loan products or other services and with the neighborhoods of the localities assigned so as to firmly control and increase sales;
▪ Explains to customers different types of loan products and credit options that are available, as well as the terms of those services;
▪ Meets with applicants to obtain financial and non-financial information for loan applications and answers questions about theprocess;
▪ Obtains and compiles copies of loan applicants’ credit histories, financial supporting documents, and other financial information;
▪ Writes and analyzes applicants’ financial status, credit, and property evaluations to determine feasibility of granting loans anddefines payment schedules;
▪ Submits applications to credit analysts (Loan Approval Committee) for verification and recommendation;
▪ Writes and reviews loan agreements to ensure that they are complete and accurate according to policy;
▪ Performs credit review and updates credit and loan files;
▪ Stays abreast of new types of loans and other financial services and products in order to better meet customers’ needs;
▪ Handles customer complaints and takes appropriate action to resolve them;
▪ Works with clients to identify their financial goals and to find ways of reaching those goals;
▪ Confers with underwriters to aid in resolving application problems;
▪ Negotiates payment arrangements with customers who have delinquent loans.
▪ Takes actions against customers whose accounts are delinquent, and forward irreconcilable accounts for further action.
▪ Arranges for liquidation of delinquent properties for collection of debts and proceeds any court case as required;
▪ Markets the company’s products to individuals and firms, promoting the company’s services that may meet customers’ needs;
▪ Analyzes potential loan markets and develops referral networks in order to locate prospects for loans;
▪ Reports to supervisor and others (as required) on his work progress, achievements, or issues and so on.
2. Job Activities
▪ Organizing, planning, and prioritizing work: Developing specific goals and plans to prioritize, organize, and accomplish his/her work.
▪ Selling or Influencing others: Convincing others to buy the company’s products/services or to otherwise changetheir minds or actions to build up a new prospect lead.
▪ Performing for or working directly with the public: Performing for people or dealing directly with the public. This includes serving customers anywhere within the branch’s operational areas and anytime during working hours and receiving clients or guests in the office and/or outside.
▪ Getting information: Observing, receiving, and otherwise obtaining information from all relevant sources that ensure accuracy and veracity.
▪ Analyzing data or information: Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts so as to easily analyze.
▪ Processing information: Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or datareceived from the pertinent sources so as to make it easier for supervisors to analyze and make decisions.
▪ Judging the qualities of things, services, or people: Assessing the value, importance, or quality of things or people inthe process of credit control starting from the first contact to the end of loan cycle.
▪ Evaluating Information to determine compliance with standards: Using relevant information and individual judgmentto determine whether events or processes comply with policy, procedure, laws, regulations, or standards.
▪ Communicating with supervisors and peers: Providing information to supervisors and co-workers by telephone, in writtenform, e-mail, or in person.
▪ Communicating with persons outside the company: communicating with people outside the company, representing the company to customers, the public, government, and other external sources. The information can be exchanged in person, in writing, or by telephone or e-mail.
▪ Establishing and maintaining interpersonal relationships: Developing constructive and cooperative working relationshipswith others, especially customers, local authority, and colleagues and maintaining them over time.
▪ Making decisions and solving problems: Analyzing information and evaluating results to choose the best solution andsolve problems.
▪ Interacting with Computers: Using computers and computer systems (including hardware and software) to enter data,process information, and to communicate with others.
▪ Documenting/Recording Information: Entering, transcribing, recording, storing, or maintaining information in written or electronic form, especially information about loan customers and their accounts.
▪ Performing Administrative Activities: Performing day-to-day administrative tasks such as maintaining information files (asrequired) and processing paperwork.
▪ Interpreting the meaning of information for others: Translating or explaining what information means and how it can be usedfor all parties involved in the lending.
▪ Updating and using relevant knowledge: Keeping up-to-date technically and applying new knowledge to his/her job (asmentioned in 3. Self-Development).
▪ Monitoring processes, materials, or surroundings: Monitoring and reviewing information from materials, events, or te environment, to detect or assess problems of each loan customer or the whole locality.
▪ Identifying objectives, actions, and events: Identifying information by categorizing, estimating, recognizing differences orsimilarities, and detecting changes in circumstances or events so as to take remedial actions in time to prevent or reduce risks of the customers/loan accounts under custody.
3. Self Development
Loan officer must continuously develop his/her ability, skills, and knowledge:
- a. Ability Development
▪ Oral Comprehension: when this ability is developed, the loan officer shall have an ability to listen to and understandinformation and ideas presented through spoken words and sentences.
▪ Oral Expression: when this ability is developed, the loan officer shall have an ability to communicate information and ideasin speaking so others can well understand.
▪ Speech Clarity: when this ability is developed, the loan officer shall have an ability to speak clearly so others can wellunderstand.
▪ Written Comprehension: when this ability is developed, the loan officer shall have an ability to read and understandinformation and ideas presented in writing.
▪ Inductive Reasoning: when this ability is developed, the loan officer shall have an ability to combine pieces of informationto form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
▪ Problem Sensitivity: when this ability is developed, the loan officer shall have an ability to tell when something is wrong oris likely to go wrong.
▪ Speech Recognition: when this ability is developed, the loan officer shall have an ability to identify and understand thespeech of another person.
▪ Near Vision: when this ability is developed, the loan officer shall have an ability to see details at close range (within afew feet of the observer).
▪ Deductive Reasoning: when this ability is developed, the loan officer shall have an ability to apply general rules tospecific problems to produce answers that make sense.
▪ Written Expression: when this ability is developed, the loan officer shall have an ability to communicate information andideas in writing so others will understand.
▪ Information Ordering: when this ability is developed, the loan officer shall have an ability to arrange things or actions ina certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words,pictures, mathematical operations).
- b. Skill Development
▪ Active Listening: when this skill is developed, the loan officer shall have an ability to give full attention to whatother people are saying, taking time to understand the points being made, asking questions as appropriate, and notinterrupting at inappropriate times.
▪ Time Management: when this skill is developed, the loan officer shall have an ability to manage his/her own time andthe time of others.
▪ Reading Comprehension: when this skill is developed, the loan officer shall have an ability to understand writtensentences and paragraphs in work related documents.
▪ Persuasion: when this skill is developed, the loan officer shall have an ability to persuade others to change their minds or behavior.
▪ Speaking: when this skill is developed, the loan officer shall have an ability to talk to others to convey informationeffectively.
▪ Social Perceptiveness: when this skill is developed, the loan officer shall have an ability to be aware of others’reactions and understand why they react as they do.
▪ Coordination: when this skill is developed, the loan officer shall have an ability to adjust actions in relation to others’actions.
▪ Service Orientation: when this skill is developed, the loan officer shall have an ability to actively look for ways to helppeople, especially customers.
▪ Complex Problem Solving: when this skill is developed, the loan officer shall have an ability to identify complexproblems and review related information to develop and evaluate options and implement solutions.
▪ Active Learning: when this skill is developed, the loan officer shall have an ability to understand the implications of new information for both current and future problem-solving and decision- making.
▪ Judgment and Decision Making: when this skill is developed, the loan officer shall have an ability to consider the relative costs and benefits of potential actions to choose the most appropriate one.
▪ Monitoring: when this skill is developed, the loan officer shall have an ability to monitor/assessing performance ofthemselves to make improvements or take corrective action.
▪ Learning Strategies: when this skill is developed, the loan officer shall have an ability to select and usetraining/instructional methods and procedures appropriate for the situation when learning or teaching new things.
▪ Critical Thinking: when this skill is developed, the loan officer shall have an ability to use logic and reasons to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
▪ Negotiation: when this skill is developed, the loan officer shall have an ability to bring others together and try toreconcile differences, especially the customers or groups of customers.
▪ Instructing: when this skill is developed, the loan officer shall have an ability to teach others how to do something.
▪ Writing: when this skill is developed, the loan officer shall have the ability to communicate effectively in writing as appropriate for the needs of the meetings with customers or local authorities.
c. Knowledge Sharpening
▪ Sales and Marketing: the loan officer shall make a continuous effort to gain and update knowledge of principles andmethods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
▪ Customer and Personal Service: the loan officer shall make a continuous effort to gain and update knowledge of principlesand processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
▪ Economics and Accounting: the loan officer shall make a continuous effort to gain and update knowledge of economic and accounting principles and practices, the microfinance markets, banking and the analysis and reportingof financial data.
▪ English Language: the loan officer shall make a continuous effort to gain and upgrade knowledge of the structure andcontent of the English language including the meaning and spelling of words, rules of composition, and grammar so thathe/she shall be more capable of communicating with supervisors.
▪ Mathematics: the loan officer shall make a continuous effort to gain and update knowledge of this field so as to makethem easier to do calculation in processing customer information.
The loan officer must follow not only the credit-related operational materials but also other materials of other departments,directives, principles, and internal rules in performing his tasks or behaving as one of the company’s employees.
He/she shall be required to perform other tasks for his/her supervisors and the company as per the requirements of the company’s operations.
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